Seniors: Frequently Asked Questions
I booked an online appointment but received a different appointment in the mail?
Your online appointment automatically cancels your mailed appointment. You may receive a reminder mailing, please disregard this notice.
I had my senior photos taken but have not seen them or received the package I paid for?
First look for the card you given when you were photographed.
If you can’t find that click on the view your Senior images and use your Student ID as a password.
https://rollandkc.gotphoto.com/login
Why in summer time?
Most yearbook deadlines are within the first several weeks after school starts. The start of school is such a busy time with fall sports.
How to get professional Senior photographs at K-11th Grade prices?
K-11th Grade photographs are pre-paid on picture day. One pose is taken, packages are produced and returned to the school within 2 weeks. You can get a similar discount by automating the process and pre-paying at the time of your session.
Does it cost to have my yearbook photo taken?
Yes, a minimum $10.00. The senior program consists of personalized appointment mailings, online rescheduling, onsite photography, online posting, and ordering. Unfortunately, the level of this service doesn’t allow us to do it free of charge. If you are unable to pay this fee we do offer a free yearbook only shot on the last chance day at your school.
Do you offer a refund once an order is placed?
No. Not on senior photographs. You place an order online it enters an automated cloud-based system that is unable to be stopped. However, we will resolve any other issues with the order.
How long does your order take to process?
Usually 2 weeks, but orders with retouching or personalized products can run a little longer. We do rush orders for the holidays.
Where will my order be shipped to?
When you checkout you will be asked for a ship-to address.
How do I choose or change my yearbook pose?
Once you log-in to your personal gallery, it will be the first item on your page.
If I’m not able to make an appointment, will you be back at my school?
Yes, we make one last chance trip to each school in the fall. The school controls the scheduling of this and we might only be at the school for an hour so don’t miss this opportunity.
What is my deadline on ordering?
We keep all images online for 90 days. To receive the session discount, we must receive your order within two weeks once posted online.
What should I wear?
While this is personal choice here are some ideas. Jewel solid colors look good, such as Emerald green, Ruby red, Amethyst purple, Sapphire blue. Stay away from sold white and sleeveless.
Refunds
Senior photographs are non-refundable as you receive website images which allow you to order without salesmanship on our part. Once you place an order online it enters an automated cloud-based system that is unable to be stopped. However, we will resolve any other issues with the order.
Senior photographs are a custom product we cannot resell to someone else. We offer refunds on most prepaid services offered grades K thru 11th grade within 60 days of the payment. The exception is yearbooks, blankets, and services stated as non- refundable.